Free U.S. Shipping over $100

New Rewards Program: Earn Cash Back

Frequently Asked Questions

Ordering

How do I track my order?

You'll get a shipping confirmation email with tracking as soon as your order ships. You can also check order status anytime in your account.

Can I cancel or change my order?

Yes, as long as it hasn't shipped yet. Email us at info@dirtbikekidz.com as soon as possible and we'll do our best to catch it before it heads out.

What if I want to speak to someone?

We want to hear from you. Email us at info@dirtbikekidz.com with any questions, concerns, or feedback.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and Diners Club, plus Shop Pay (including Shop Pay Installments), Apple Pay, Google Pay, Amazon Pay, PayPal, Afterpay, and USDC.

Shipping

What countries do you ship to?

We ship worldwide!

How long will it take to receive my order?

Standard shipping normally takes 3-5 days once it leaves our warehouse after processing. Expedited shipping is available on all domestic orders for an additional charge. International shipping times depend on the products and destination (estimated at checkout). *Excludes FLY Racing & WPS 3rd party products, see below.

How long does it take to process my order?

Orders normally ship within 1-2 business days. Custom moto graphics & pit bike graphics take 7-10 days to produce before they ship, that's normal for these made-to-order items.

Do you offer local pickup?

Yes, local pickup is available Monday-Thursday, 10am-3pm at our Murrieta, CA warehouse.

My package says delivered but I never got it. What do I do?

Please file a claim with the carrier (UPS or USPS) first. Once you have a claim number or an investigation started, email us at info@dirtbikekidz.com and we'll take it from there.

Returns and Refunds

How do I return or exchange something?

You have 30 days from purchase to return an item. It must be unused and in the same condition you received it. Use our self-serve return form. For an exchange, just note the size you want in the form and we'll take care of the rest.

How long will it take to receive my refund?

Refunds are processed 3-7 business days after we receive and inspect your return. Shipping costs are non-refundable (excludes manufacturer defects and errors).

Can I return sale items?

Regular-priced items & sitewide sales are refundable within our normal policy. Special sale items are final unless defective. Final Sale items cannot be returned or exchanged under any circumstance.

Sizing

How do I know what size to order?

Check the size chart on each product page. If it doesn't fit, use our return form to exchange it for a different size within 30 days.

Fly Racing Products

Why did my FLY Racing item ship separately?

FLY Racing gear is fulfilled directly by Fly Racing through Western Power Sports, so it ships separately from your other DBK items.

Can I use a discount code on FLY Racing gear?

Most DBK discounts don't apply to FLY Racing products. Check the product page for details before checkout.

A FLY Racing item is out of stock, will it come back?

Use the "notify me" option on the product page and we'll email or text you as soon as it's back in stock.

Brand and Sponsorship

Is Dirt Bike Kidz owned by Jeremy "Twitch" Stenberg?

Yes it is! Dirt Bike Kidz is owned by FMX icon and X Games gold medalist Jeremy "Twitch" Stenberg.

How do I apply for sponsorship?

Apply through our Hookit page here. Applications are reviewed periodically.

Can I get an autograph from Twitch or another rider?

We'll pass your request along and try to help out if the rider is available. We can't make promises beyond that.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.